To change, edit or update your account information, simply log in and select “my account” from the light blue menu at the top of the page. Below are some common questions associated with the my account section.
Changing a Password
To change your password click on the icon beneath your name and email. Selecting this icon will prompt a section allowing you to enter your old password and create a new one.
Changing Account Information
From your account dashboard you can only change some of the information associated with your Ticket River account. The information you cannot change is the email address and the billing state/country associated with the account. In order to change these items you will need to contact our friendly customer support team. You are able to make changes to your payment accounts, however you must have one payment account at all times.
Editing your payment accounts from the Ticket River homepage is easy; simply utilize the Edit or Remove icons. If you have sold tickets using a payment account you will not be able to make changes without contacting our customer support team. Adding a payment account is easy; just click the Add Payment account icon and enter your information. Follow this link for more information about payment accounts.
Grant Access to Another User
To grant access to another user, enter their email and select the Invite User icon. The invited user will receive an email notification asking them to confirm access to the account. Once they confirm they will receive unique log in credentials. They can use these credentials to access Ticket River and help manage your events. To edit or remove another user navigate the action menu next to their email in your account.
Important Note: You cannot invite another user if they already have a Ticket River account.